*All online orders are shipped within 2 business days of the order transaction being approved by the credit card company (not including weekend days).
*The company can not take responsibility for delays by the shipping companies.
*In any event where time has been stipulated in days for the supply of the product, these are “business days” (Mondays to Fridays, not including Saturdays, Sundays, festival eves and festival days).
Our Refund and Return Policy
1.Our returns guarantee entitles you to return the product for any reason within 14 days from the date of the receiving of the product, and if the product is on sale / discounted - within 5 days of receiving the product.
2. You can exchange an item for a different color / textured / size of the same item. If you would like a different item, then you will need to return the unwanted item for a refund and place a new order.
3. When returning goods do not fold or package in any way that could damage packaging or product itself.
4. Please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value.
5. The address for returns is:Att. TOPPATSU
Mailbox No: 16520
Ibn Gabirol 67
Tel Aviv, ISRAEL
6. Return of the order will be done in writing by way of sending an e.mail message and the reason to the e.mail address of the Website: [email protected]
7. Where the order has been returned as stated above and below, the consignment fees to the customer and from the customer in return, will be borne by the customer. Shipping costs will not be refunded.
8. We will refund to you the full price you paid for the order. The refund will be made to you using the same method of payment as you used for the original transaction up to 28 days from the day we received the item.
9. Return shipments exceeding 14 days (or 5 days if the item is on sale) of shipment will not be accepted.